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Testimonials
Submit your testimonial about the great service, selection and prices at WatchUWant!
Updated Customer Testimonials See What our Clients have to say about Watch-U-Want.
I was interested in a new Panerai and wanted to trade in an older model...to many watches and only one wrist! Jamie worked a deal for me that was thousands better than the offer from Tournea and didn't require me risking a ebay nightmare. I just sent the old watch back (thanks to there pre-paid, insured label) and the new one came in 2 days later. Couldn't have been easier! I would highly recommend these guys.
Tom Bixby, Melbourne, FL, January 2012
I thought I had the best watch connection, and then I found these guys. Got the watch I wanted (no pun intended) great price and amazing service. They went above and beyond to make sure I was comfortable with my purchase and even followed up with me TWICE to make sure I was happy. I will be sending all my friends to them now...sorry old connection..your out..Watchuwant.com is IN..
Thanks Nat..
Mike,California,December 2011
blueavo [at] gmail [dot] com
I was in the market for a Limited Edition Bell & Ross Piece and Watchuwant had the one I was looking for. I got in contact with Natalee via email and she got me a great price and was super fast in responding to all my questions and concerns. I received the watch and it was better than I could have expected. They even set the watch to my time zone which was a nice unexpected touch. All in all the purchase went smoothly and Im very happy. I was initially skeptical about purchasing from an online dealer but after my experience here I dont see a need to continue searching. THANKS AGAIN NATALEE!
Jordan S., California, December 2011
ceoofthe310 [at] gmail [dot] com
Jaime
I just received my package and I'm sure you guys hear this often, but WOW! I'm blown away by the quality of this watch, being pre-owned and for the extremely competitive price I paid. You guys really do outstanding work and I couldn't be happier with my purchase. The quality of the watch is only exceeded by the smoothness and attentiveness of the transaction with you guys. I only wish I had known about watchuwant sooner. You just earned a customer for life! Thanks for everything Jamie! Please forward this on to whoever you wish at the company!
Happy new year (to me!)
Erik O'Neal, Bensalem, PA
Just purchased my 2nd watch from Jamie Goldstein. I live in Knoxville, Tn and found numerous Pre owned Rolex's here in town. I chose to buy from Jamie because of the condition of the watches he stocks. Got a 10 year old Submariner and it looks brand new, with all books and papers. Yeah I paid a few hundred more for this watch, but I trust Jamie and knew that it would be perfect shape. Keep in mind I've never meet Jamie in person and never spoke on the phone. That's impressive to me! Will continue to trade watches with Jamie!
Mark Williams, Knoxville, TN
I recently purchased the Pam 289 rose gold utilizing the services of Jaime Goldstein.The price was reasonably comparable to other online sites but when purchasing luxury watches you have to. Have confidence in the seller.After looking around at other sites my confidence was in watch u want supported my decision in purchasing my watch from them.The service was very professional and I am very satisfied with my purchase and I saved over $2,000 in sales tax.I would definitely do business with them in the future.I own 2 Panerais and 3 rolex watches and wish I had known about this establishment in the past.
Cary English, New York, NY
Natalee,
Thanks for your repair and service. I am very pleased with how fast and attentive Watchuwant was with my repair request. Thanks for your assistance. <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
Greg Rockwell
I've been dealing with OJ and his staff for years and have come to depend on them for honest and timely service for all of my watch needs. I just added another high end Audemars to the collection and Natalee Bartolomeo was fantastic. She helped me source the piece I have been after and kept in daily contact until the transaction was complete. Ask for her by name and deal in confidence, keep up the good work WatchuWant !!!
Vadim A.-Canada- December 2011
It was a great pleasure to make business with WatchUWant. Since it was the first time for me to buy something so expensive online I was a little nervous but I got a very good experience. Mrs Natalee Bartolomeo did everything on high professional level - replying to my questions, arrangement of shipment etc. For me WatchUWant means perfect arrangement of everything and excellent customer service. For those willing to buy a watch online WatchUWant is highly recommended!
Kalev- Estonia- November 2011
What a gift. It surpassed my expectation. When I opened the box I had a great positive feeling even though I was expecting an old
watch. My breath was taken away to behold a pristine watch. It is Christmas to me. Thank You and Christmas cheers & blessings to
you all.
Rosalinda - California- December 2011
I've never bought anything online for over 200$ So this was a major stretch making an investment so large for an item I could only see by a photo. Barry Katz was the 1st person I spoke to when I called WUW and he immediately assured me of the reputation and pride of the company I was dealing with. I initially contacted WUW for a new PAM 51 that was discounted. He let me put a down payment on it to lock the price and agreed to let me pay on it. Eddie Bernstein in accounting was great also in keeping my confidence high by updating me when my payments were received. My disappointment came when I went to take delivery on the PAM 51 and it wasn't available. MAJOR HEARTBREAK! Barry worked hard to find me another at the price but he wasn't satisfied with what he found, they are critical! But with their extensive collection of Panerai he found me a pre-owned but pristine Pam 111 with 2 really sweet extra bands!! He sent it asap in impressive packaging. I was so impressed I forgot about the original watch! I will one day get back around to purchasing that pam 51 and hopefully thru WUW. When folks see my timepiece and ask I say look up Watchuwant.com!!! Thanks alot Barry and the crew at WUW!!
Joe Williams - December, 2011
These guys rock!
They have the coolest pieces and have new stuff in all the time. I keep the "New Arrivals" on my browser so I can check it weekly. When you strike a deal they get you the watch you want right away...... Maybe thats why they named their company that!
I've purchase 3 Panerai's and an IWC from them and am happy with every transaction. I will never buy a watch without checking with Barry first!
Curtis Taylor - December, 2011
Natalee made it happen! She is very professional and a real pleasure to work with .
I will highly recommend her for all of my friends .
Csaba Meiszburger - Las Vegas, NV- October 2011
I was very hesitant to do this transaction on-line. My experience with these site unseen high-end purchases are not very positive, however Jaime Goldstein at watch u want has changed my perception of the on-line purchasing arena.
I traded my Cartier Roadster chrono Xl for the Deep Sea and as a matter of trade value, WuW gave me a very fair offer, actually a bit more then most other dealers.
In regards to the Deep Sea, it was in excellent condition, the shipping was almost to the hour, no hiccups ( which i expected ).
OJ - your organization is A+, and your reps are very good. I will be happy to refer my colleagues and associates to you, if the price is right off-course.
Jaime, I'm glad you called me on that day.
Best Regards and we will be in touch soon
Gene Kucherov, Studio City, CA, October 2011
The Cartier was EXACTLY as described. The crystal clear photos and accurate description of the watch's condition made me comfortable with purchasing this over the internet. The shipping was lightning fast, too. This was a Perfect transaction. Thanks Natalee!
Joseph Gierek, Tulsa, Oklahoma - October, 2011
I recently sold my two Jaeger LeCoultre watches on consignment with WatchUWant. The company deserves its fine reputation. They put a great deal of time and attention into verifying the authenticity and quality of the watches they buy. In the end, the seller gets a good deal and the buyer gets a truly fine watch backed by a knowledgeable dealer. Kudos to Jaime Goldstein for keeping me in the loop throughout the process!
Mark Shepard, California, October 2011
I bought my Cartier Santos 100 recently. Mrs. Natalee was really serious about the watch and the conditions of the watch. The delivery was perfect. I really recommend!
Giancarlo, San Paulo, Brazil - September, 2011
I am a long time watch collector and currently own over 40 PAMs, APs, FMs, B&R, JLC, Graham, Hublots etc. I've stumbled upon your site a few times over the past and did some research and ref checks on watchnet and other places.
Last week I did end up buying a JlC reverso duetto from Jaime. The watch arrived yesterday in pristine condition. The service and professionalism displayed by Jaime is really commendable. Needless to say I will be dealing with you guys in the near future.
Thanks
Sumit Malik, Singapore, October 2011
I bought a Cartier Santos 100 gold, I love my watch it came with all the documents in great condition, it was a great experience and services. Natalee Bartolomeo was in contact with me all the time and she gave me the best service, and I she follow up with me and called me several times and send me emails to check everything with me. I love the watch you want to and I will have business with them more often. Thanks Natalee for the great service.
Mana Jalalian - October, 2011
Jaime and team provided excellent customer service and great communication throughout the entire trade-in/purchase process. Furthermore, WatchUWant has one of the best selections of Panerai watches around with very competitive pricing.
Regards
Josh Keller, Savannah, GA - September, 2011
What a watch! Not one not two but three we ended up purchasing! Natalee was amazing help and we were actually surprised with the collections that were offered. Only hearing through a friend of a friend about watch you want we were more than surprised and pleased with what we found and got. With their amazing prices with certified watches we were only looking to purchase one Breitling but we walked out with two and one Cartier. Thank you guys for doing a great job at finding exactly what we wanted at the prices that beat everyone else! Thanks Nat!
Sunny Lerit, Boca Raton, FL - September, 2011
Natalee,
It was great dealing with you as you kept in constant contact with me throughout the whole process of selling my watches. The Panerai that I received from you was perfect in every way. I look forward to purchasing more watches from you!
Bill Lau, Eureka, MO - September, 2011
Never having sold a watch before I was a little leery of dealing with WatchUWant but seeing as they were local to me I decided to give it a try. Boy was I pleasantly surprised! Natalee was quick to respond to my questions and very professional and attentive, even meeting me at my office to effect the transaction! The price they gave me for my Panerai was fair and the process was incredibly smooth. I would do business with them again in a heartbeat!
Chris N., Boca Raton, Fl - September 2011
This was my first transaction with WUW. Natalee was very patient and helpful. I am very pleased with my Panerai. I look forward to working with Natalee on future purchases.
G. Jackson, Washington, D.C. - September,2011
After two great transactions, I can definitely say Watch U Want provides the quality experience and attention to detail that you rarely see from an on-line retailer. Each transaction was handled with respect and expediency within 48 hours! They truly define the phrase "value add" and should be the first stop on your watch search. Working with Jaime Goldstein extended the "value add" in his thoughtful handling of the negotiations to the timely turnaround of the physical transaction.
Gerry Libertelli, Mountain Lakes, New Jersey, September 2011
Natalee,
Just a short note of appreciation for your help during the sale of my Omega Seamaster. This is one of several watches I've sold to WUW over the past few months and each time, I thought I was given a fair price and the process was a lot easier than trying to sell it myself. As a long time WUW customer (Buyer & Seller), I continue to have good experiences. Your professionalism, clear communication and promptness reinforces why, like so many others, I am a repeat customer. Again, thanks for your help.
Rennis Kauffman, Los Gatos, CA - September, 2011
I really liked the service and the attention. Natalee was a real pleasure to work with. She even suggested that she would pick up a replacement strap from another store and ship it to me. Ended up being not necessary but it is not often that someone would go that far to be helpful to the client. In addition, all timelines were adhered to and promises kept. I would not hesitate to go back to Watch U Want and Natalee again.
David P. - September, 2011
Was extremely impressed and satisfied at the selection, professionalism of Natalee and principals. The watches I procured were extremely hard to find by all accounts. As a person who is very picky and don't like the process of buying major purchases, couldn't be happier with the outcome. I relate it to buying your Porsche or whatever luxury vehicle with the salesman you use every time who delivers the car to the house, hassle free and you know you're not getting snowed in the process. They're about the relationship and the happiness of their clientele who will keep coming back.
Damian McFadden - September, 2011
Best customer service experience I've had in a long time. Jaime Goldstein is a true sales professional who provided me with a worry free trade in and an outstanding transaction on my new Breitling Super Avenger. If you have never dealt with Watchuwant you will be extremely impressed. If you are already a customer you know exactly what I am referring to.
Thanks again, Jaime.
Keith Barker, Nova Scotia, Canada - September, 2011
I just completed my sixth transaction with Watch U Want and Barry Katz. It is fun, easy, and hassle free dealing with Barry and WUW. This time it was a Hublot Big bang King. I got the watch before my trades were shipped to Florida. It makes it very difficult to buy luxury watches from anyone else.
Steven Kafka, New York - September, 2011
This was my first experience dealing with WatchUWant and at first was not sure what to expect, I was very impressed with Barry Katz and the rest of his team on helping me sell my PAM 104 and educating me on some other watches as well. They were great in helping me from start to finish. If you are new in using them call me and I would be more than happy to talk.
Thanks for all the help through the process!
Vince Di Stefano, Buffalo, NY - September, 2011
Llevaba tiempo buscando un "cartier pasha nuevo a precio de ocasión" y lo encontré en WatchuWant. El anuncio mostraba un reloj inmaculado sin ningún signo de uso y había sido comprado directamente a Cartier según constaba en la abundante información sobre su origen y estado. Era mi primera gran compra por Ebay y mi interlocutora Natalee me ayudó a que la operación pudiera llevarse a cabo. Tras recibir la transferencia me mandaron el reloj que llegó perfectamente embalado. Naturalmente fue una gran satisfacción comprobar que el reloj cumplía totalmente con mis expectativas. Aconsejo este vendedor como alguien a tener en cuenta a la hora de buscar "duros a peseta"
I had been searching for a while now to find “a new Cartier Pasha at the right price” and I found it at WatchUWant. The ad for the Cartier said the watch was immaculate without any signs of use and was bought directly from a Cartier authorized dealer. It also described the real date of the watch. This was my first purchase thru EBay and Natalee guided me thru the process. As soon as they received my payment, they shipped out my watch same day. Naturally the watch was in the exact condition they had described, just as I had hoped. I would recommend WatchUWant any time especially for clients that are looking for the “right deal”.
Frits Engelhart, Spain - August, 2011
Being a watch enthusiast I always keep an eye on the WUW website as I know they are top notch. WatchUWant is the place to purchase your next and all future watches. I've worked with Jaime for three transactions and it has been flawless. The professional service and communication kept me up to date with everything that was going on. Shipping luxury high end watches can be very stressful, but WatchUWant expedites shipment to limit the hands that touch the packages and insurance is provided by them also. Great watches and even better service! Watch was in exactly the condition described, perfect. I wasn’t only able to purchase a beautiful, rare Panerai I'd been looking for a long time, but an extremely rare Patek Philippe and Rolex. Couldn't be more happy with the experience and I will keep looking to WUW for further purchases.
Ronnie - July, 2011
Just a quick note on the superlative "after the sale" attention received from WUW on a newly acquired timepiece. Quick responses follow up and a refresshingly sincere interest from both Ashley and OJ (as a side note I had purchased my first panerai years ago from OJ when they were nearly impossible to find!) Extremely impressed with the watchmaker considered a 2 month wait and sending it in the manufacturer (complicated movement) but glad I didn't couldn't have had better results! Thanks again.
Jeff Witkin - August, 2011
Ashley and Jamie:
I wanted to let you know I received my Panerai this morning and it looks great! I wanted to let you know how impressed I am with the level of service you provided, and how easy you both made the transaction. I love the watch and would be happy to refer you to anyone in the market for a new watch. Thank you again, and I look forward to working with you again in the future.
Sincerely,
Ian Berliner, Chicago, IL - August, 2011
I would like to thank Natalee Bartolomeo for all the help and hand holding during the process of my purchase of a Breitling Navitimer. Because another overseas buyer entered the picture during our discussions, the purchase becames slightly more complicated. But Natalee always remained calm and supportive and husbanded the sale to a pleasant and sucessful conclusion. Once the sale was completed the watch arrived at my home the next day and was exactly as described- in new condition and working perfectly. Because of Natalee with an assist from Barry I have total confidence in the honesty of Watch U Want. These are good people who know what they are doing in a difficult and ego driven business. Watch buyers who by nature are extremely particular need trustworthy sellers like Watch U Want.
Shaya Kline, New York, NY - August, 2011
I would like to thank WatchUWant and in particular Natalee Bartolomeo for the excellent service they provided me in my first purchase of my Bell & Ross watch.
The watch was as described, and lived up to my expectations. I was most impressed with their ontime delivery by Fed Ex, to Australia. I can personally recommend them, and look forward to my next acquisition.
Peter Sheerin, Australia
Ashley,
I wanted to let you know I received my Panerai this morning and am very pleased with the repair. The watch works great! In patrticular I wanted to let you know how Impressed I was with the fast turnaround on the repair. I shipped the watch to you on Monday of this week and on Friday I am wearing it again!
Finally I am extremely impessed your courteous service and "can do" attitude.
Thanks so much for your help
Rennis Kaufman, Los Gatos CA - August, 2011
Hi Ashley
I received the wath today. It is georgeous! Thank you for making the transaction so seamless.
It was a pleasure working with you!
Erwin Relos, Morgan Hill, CA - August, 2011
This is the first time I have purchased a watch from Tom or Barry, but not the first time I have purchased a fine time piece on line.
I have purchased several other pieces on line, but never have I recieved the prompt and courteous attention and consideration that I recieved from Tom Sutor @ Watch U Want.
This has been an EXCEPTIONAL Experience, and I couldn't be happier with my NEW watch.
I just wish I could wear it now, but my wife says I have to wait for my birthday in September to start wearing it, dang it!
Thank You so much for the best On Line Purchasing experience I have ever had.
I am already considering another watch for my wife from you.
THANKS SO MUCH
Sincerely,
Gary L. Stevens
Sugar Land, TX - August, 2011
Have been doing deals with OJ and Marc for the last 4 years. They always have a great turn around time and are always honest when describing watches... my only problems with them have been I wish I had more money to snatch up all their great deals!!!
Had a GREAT experience at the store as well, I didn't even buy a watch the first time and OJ treated my family and I with a great amount of attention and time. Can't wait to see you guys in Florida again.
Brian Lau, Princeton, NJ - August, 2011
I bought last June 2011 a bulgari scuba 200m from watch u want. The calls I had with Natalee were perfect to give me confidence enough to buy a watch from Spain to US without having seen it. I have to say that the level of confidence and professionalism that they show me were great, having in time the watch & papers in perfect conditions. It was a pleasure to make business with them and will do again.
Ricardo Buron, Spain - July, 2011
WatchUWant is the place to purchase your next and all future watches. I've worked with Jamie for two transactions and it has been flawless. The professional service and communication kept me up to date with everything that was going on. Shipping luxury high end watches can be very stressful, but WatchUWant ships overnight to limit the hands that touch the packages and insurance is provided by them also.
M. Sakamoto - July, 2011
I just completed my second transaction with Watchuwant and again, it was a real pleasure. I traded an IWC for a Rolex and needless to say that shipping watches can be a stressful venture. Barry emailed me a pre-paid shipping label and off the IWC went to Florida. The next day my new watch was on its way back to me in Minnesota. Barry made is so worry free and easy. I will be doing business again with Watchuwant in the future. Thanks to all for the great job!!!!
Darren, Minnesota - July, 2011
Great service. Great watch. Transaction went smoothly and Jaime was extremely helpful and communicative. Watch was in exactly the condition described, perfect. A beautiful, rare Panerai I'd been looking for for a long time. Shipped quickly. Couldn't be more happy with the experience and I will keep looking to WUW for further purchases.
Greg Seyranian - July, 2011
In the past year I've purchased a Rolex and Panerai from WUW. These transactions included trade-ins and on all ends pricing was very fair and the service was flawless. Everything was next day air, fully insured. It was a pleasure doing business with Jaime and O.J. and I will go to them with any future purchases.
A. Manyan, Chicago - July, 2011
I recently purchased a Panerai PAM 240 from Watch U Want. Dealing with Watch U Want and Natalee in particular was a pleasure. Natalee was very knowledgeable and a tremendous help. Not only were they able to provide the best price but they had the largest selection of Panerai watches. The customer service was wonderful and I look forward to my next purchase from Watch U Want.
A. Robinson - July, 2011
Being a watch enthusiast I always keep an eye on the WUW website as I know they are top notch from being a previous customer and have referred customers to them that have been satisfied as well. They once again did not disappoint when I decided to purchase a vintage Rolex GMT. Jaime and I worked out a nice trade for a watch I bought from them previously that I wasn’t wearing anymore. We did the deal and I received the Rolex today and even though it’s 40+ years old it looks as if it was rarely worn. I am very happy and will certainly buy from Jaime at Watch U Want again. Thanks!!! Thanks again. Alan Polo - July, 2011
I recently purchased a NOA l675 ladies watch from WatchUWant. Natalee provided me with
great customer service. I have purchased before from WatchUWant. They are a great company to deal with. Anything that you purchase from WatchUWant you will be extremely happy.
Bernard Scharf - July, 2011
I received my third purchase from Watch-u-Want and third dealing with Tom. Watch was received incredibly fast, no delays, perfectly and carefully wrapped. The Omega was in excellent condition and I am extremely satisfied with it. I did a lot of research before I purchased it and Watch-u-Want was clearly the best price. Would definitely deal with them again.
Mario Mascioli - July, 2011
I was thrilled to receive my Panerai Luminor Marina 299 today from WatchUWant! It was a real pleasure to deal with this organization. My salesperson Jaime Goldstein was incredibly sensitive, helpful, knowledgable and a true professional - a joy to work with! I researched my purchase long and hard and WatchUWant was most certainly the best place to make this purchase with great confidence in the value and the service.
Manny, New York - July, 2011
At first, I was very skeptical to place my 1st trial order from WatchuWant, it really took me a while to make up my decison after all. My watch was final arrived in perfect shape with the condition that were matched 100% with their product description. I would like to say thank-you to the sales person Mr. Jaime Goldstein as well the company for providing such a high grade professional on-line service and I Will definately recommend WatchUWant as my 1st on-line watch shop to all of my friends and continue to purchase from them.
Andy Lam, Hong Kong - July, 2011
Hello,
I recently purchased a Panerai 024 from Tom Sutor. He was absolutely wonderful to work with, was very responsive, and I will certainly be purchasing more timepieces from WUW! Such a great experience!
Thanks again,
Parker Blanchard, Atlanta, GA - June, 2011
Hi,
I bought a Breitling Steelfish X and very impressed and satisfied with it. Saw it on ebay, called WatchUWant and Tom Sutor made the sale happen. He went above and beyond customer satisfaction, kept me updated at all times and made me feel comfortable with purchasing from them. I am definitely going to refer them to co workers and anyone else who asks.
Thanks Tom!!
Rob R., Philadelphia, PA - June, 2011
I recently purchased a Panerai 321 from Watch-U-Want. It was my first time purchasing a watch from this dealer. My salesperson Marc Imberman was very pleasant and easy to deal with. I decided to purchase the watch from them because I read a lot of good testimonials from previous customers. When my watch arrived however, it was not running and I could not figure out what was wrong with the brand new watch. I was reassured by Marc that he would take care of everything. I returned the watch and in 2 days received another brand new watch in perfect working condition. I was impressed at how quickly he was able to resolve the issue and made me feel that they are truly sincere about keeping their customers 100% satisfied. I highly recommend Watch U Want to others and would definitely consider purchasing other watches from them in the future.
Jose Esparrago, Mission Hills, CA - June, 2011
I bought in June 2011 one Panerai PAM 140 Yellow Gold 2006 Limited Edition.
I have been in contact with Jaime - great professional, very responsive, and genuinely nice during our exchange of mails.
The watch is in perfect condition, exactly as described, no surprises ...
It was delivered very quickly, and I am very happy with the services of Watch U Want.
If I search for a new watch, I will call Jaime!
Laurent Gillaud-Lozanne, France - June, 2011
Very satisfied with all aspects of transaction with WatchUWant. Tom's professionalism and attention to detail are exceptional. My watch arrived as promised, runs and fits perfectly. Would not hesitate to business with them again.
S. Greenberg, New York - June, 2011
I bought a Hublot Big Bang St. Barth's at WatchUWant and I was really impressed about their service and prices. I will definitely buy from this company again.
Best regards from Zuerich, Switzerland
Fabian Liechti - June, 2011
I have dealt with OJ and Ashley now for over seven years and all my experiences have been very positive. All the information they supplied me has always been accurate and to the point. They make buying watches from them (10 so far) fun and you are getting a true value. Not only can you get a good deal on watches you now have the ability to get your watches serviced with his in house watch repair person.
James Bartolomeo
This is my first purchase with Marc and I am very pleased. I hope to be making business with you again soon.
Thank you for your attention.
Roberto Ferreira, Brazil - May, 2011
I bought a watch from Jaime, and I'm very satisfied with his service. He's friendly and willing to answer my questions. I recommend buying watches from him and from www.watchuwant.com. I'll definitely buy my watches here in the future because they are able to give me a very good price.
Thank you!
Hendry Buntara, San Francisco - June, 2011
I first came across this brand and model about 18 months ago.
I had been looking for a motorsport inspired watch to add to my collection and had seen this particular watch in a magazine. When I enquired about price I didn't want to part with that type of money. I didn't think too much about it until the other day when I decided to search online and was directed to Ebay and the watch in question. The Ebayer being Watch U Want. When I saw the watch displayed on the website and read the description I thought "I have to have it."
Although I was excited at the prospect of owning such a great watch I was also excited at the price and, as it was described as new, I thought I could not miss out on such a great deal. I had one doubt though, with the watch being in America and me in England, but I checked out their website and sent an email. I got a quick responce from Tom Sutor and before I knew it I had agreed to make the purchase. I received the watch 3 days later
and it was every bit as good as the pictures and description. It was such a smooth transaction and I would not hesitate in dealing with them again or recommend them to others.
Best Regards
Darren Justice, United Kingdom - June, 2011
I was referred to Watch U Want by a close friend. He had said that not only were they fair but had an amazing selection. As soon as I made the phone call, my exceptional experience began. Not only did I get the, and I do mean, the watch I wanted, but the customer service by Marc was exceptional. Within 24 hours my dream watch was on my wrist. I would suggest if anyone is looking for "the Watch" to contact Marc at Watch U Want. You will not only be pleased but you will have the best experience possible getting it. I have been shopping around for months and I kept encountering snobby people, little to no choices, and all around confusion. This is the place for me. I will definitely be going back and back to Watch U Want.
-one very happy customer!!!!!
Sergio Spitaleri, New York - May, 2011
I did my homework and shopped all over the place. And not only did Marc Imberman get me the best price, he over-delivered with top-notch customer service. He was in touch with me and working over a long holiday weekend to make sure my new watch was on my wrist exactly when he promised it would be. Thanks, Marc
Tom Nieman, Los Angeles, CA - June, 2011
I am very glad that I found this site online, and I am very glad to continue to deal with them, especially Marc Imberman. He was very kind, polite, and very professional with me. I recommended them to all my friends, and my next purchase will be from there too. Thank you very much.
Karine Hairapetyan, Brooklyn, NY - May, 2011
Thank you, Tom, for a great watch buying experience. Purchasing a luxury watch over the internet was a little scary, but dealing with Tom Sutor was incredible. Everything in the transaction went to perfection. My new watch exceeds all of my expectations, I am one happy customer!
Thanks again.
Candace Olson
Glendale, AZ - May, 2011
I live on the west coast and was referred to WUW from a local dealer here. I was hesitant working with an online non-AD for such an expensive Panerai and the deal seemed too good to be true, but I did my research and went through with the transaction and I am so glad that I did.
OJ has certianly won my business -- I can attest to the fact that I got a more than fantastic deal on a new Panerai and I love this watch! I am already looking forward to the next purchase from them and I can assure you that you can deal in confidence with WUW.
Thanks OJ!
Marc Wisot - June, 2011
After years of only buying watches at authorized dealers while on vacation, I made the first leap 5 years ago to the internet and purchased an Audemars piguet Royal Oak Offshore BNIB from OJ at WUW. You can buy or trade with WUW with 100% confidence in your transaction. Even though OJ has grown WUW over the years, the service is still great. Thanks Jamie for all your help only my latest deal.
Jeff K, South Carolina - June, 2011
I purchased my Panerai PAM 90H from Watch U Want after months and months of shopping around and visiting different Panerai dealers. Watch U Want had not only the best selection of new and used watches of any place I searched but also had the best prices by far. I purchased a pre-owned Panerai which looks Brand New. All the box and papers were with the watch.
The sales process with Watch U Want and Jaime Goldstein was nothing short of exceptional. The entire staff was knowledgeable, friendly and helpful with no pressure. I don't see any reason to buy a watch from any other dealer or store for that matter. They have a huge selection and inventory and I will be a customer again.
Extremely Satisfied,
Dominick Paonessa
Hi from Europe,
Absolutely great service from Tom and watchuwant!
Habe eine Breguet gekauft und diese in no time
mit UPS erhalten. Ich kann watchuwant nur weiterempfehlen!
Translation: I bought a Breguet and received it in no time
by UPS. I can only recommend WatchUWant!
Dr. Roger Truffer
Kloten, Switzerland - May, 2011
This was my first time dealing with WatchUWant. My husband had been talking about a limited addition Corum watch he really liked. He mainly works in the US while I'm in the UK. I tracked one down to this site as there were none over here. Tom was a pleasure to deal with making the transaction very simple, and he made sure the watch went overnight to reach my husband in time for a special anniversary and before he left on a long business trip.
His secretary surprised him with the package and the office staff enjoyed watching his delight upon opening it and telling them he has the best wife in the world... that watch was worth every penny! I will certainly be dealing with company again. In fact, I have a special birthday coming up soon and I may start looking for my own surprise.
Thanks, Tom
Katherine Mackie
Kansas - May, 2011
I received my Panerai 90 M delivery this morning as promised.
I am a repeat customer.
Prior to delivery I must have made twenty calls investigating
and trying to make my final decision.
Whether it was Barry, Marc or OJ, every call that I made
was received by the gentlemen with the utmost in courtesy,
knowledge and professionalism as I have come to expect from WatchUWant.
Today I referred another friend. He’ll become another satisfied customer.
I’ll be back guys.
Henry Zappile
Hi, I just bought the panerai pam188 from Jenna. What a great experience! She knew the product, spoke very well about it and was extremely helpful in getting our deal done. The pics didnt do the watch justice. The free shipping and getting it the next day made the deal even better. No waiting, and to top it all off, the watch was running and set for the correct time and date.
So nice when you can deal with great people.
I cant wait to buy another watch from them!
Joe Bernardo, New York - April, 2011
My first time dealing with this website and it was very satisfactory. Watch U Want has great customer support and their shipping process is immaculate.
I have been buying luxury watches for years and I'm happy to say that I have found another place to return to in the future for another purchase.
It was great dealing/talking with Jenna Weinstein. She is friendly and always with prompt responses.
Talk to you soon
Antonis, Cyprus - April 2010
This was my first experience with WUW. I sent 5 of my watches to Barry Katz. He did an exceptional job selling them. With the profits I got the watch that I was looking for, a Rolex Yacht-Master II. He found the watch for me in less than a week and in as new condition. I have no doubts that I will definitely recommend Barry and WUW for those of you looking to buy, sell or trade watches. Thanks Barry.
Jorge Alvarez, Florida - April 2011
Hey Barry – Perfect timing for your email. I received my watch today, PAM 88M. Completely satisfied – watch is in exactly the condition as it was presented online. BNIB with everything as if I had bought from an AD. Tom Sutor was a pleasure to work with – timely in all of his responses, and worked well with me throughout the trade/purchase…even when some unforeseen issues came up with my trade pieces. I am definitely a fan of WatchUWant, and will recommend your company to my fellow watch aficionados…you have earned a future repeat customer for sure.
Thanks for the follow up.
Nick
Made a nice watch swap with Jaime. Everything worked out perfect. Will definitely do business with them again
Alan DeYoung. Texas - April, 2011
This is the third time that I have purchased and sold my watches to them. I have had such a great experience, especially with Ashley Gegelman.
I am very impressed with the way that Ashley has handled all of my transactions. I highly recommend Ashley to all my friends, to buy watches from WUW.
They are the best....I would definitely return to WUW in the future if I'm shopping for another time piece. Rolex Deepsea/Breitling BO1/IWC
Kevin Danh, April 2011
This is my first time dealing with WatchuWant and I received a higher level of service than my experience at the Panerai Boutique in New York City. I dealt with both Jaime and OJ, who were very easy going and didn't force their opinion as to what watch I should focus on.
Jamie asked me which watches I was considering and thoroughly helped me make a decision. OJ helped me with the OEM straps as the original strap was too small. I was sent a new OEM strap overnight and there were no issues of any sort.
I would definitely return to WUW in the future if I'm shopping for another time piece.
Devon King, New York City, New York, April 2011
This was my fourth transaction with WUW, and each one has been very satisfying. I have no hesitation recommending WUW and Jaime to anyone who is looking for an honest, straightforward, and efficient watch-buying experience.
Jack W, Rolex Daytona, Great Neck, NY, April 2011
I remember when OJ used to carry around a lot of nike shoe boxes 6 years ago. The business was just starting. I occasionally go to his office to check new watches, occasionally, since I am from Brazil and it's hard to go that often!
Well today, since I was in town, I went to visit him and I could check that his business is growing a lot. Nothing to remember that business that used to carry shoe boxes :) And it's growing because it is so successful... and successful because it's based on professionalism, trust and price :)
And some could ask, if you known him for almost 6 years, why never a testimonial? Well, that's an easy question to answer: - first: it's not written in my native language (portuguese by the way); - second: because trust it's not easy to earn from me, but watch-u-want did it! In this 6 years, I already left watches to trade, to sell (and picked up the money months latter and it was still there of course), to repair, bought some watches, and the result it's always the same! GREAT!
He always pays a nice price on the watches (except on Panerai's, then he goes nuts and overpay!!) hehehehehe!He gives you a great price off retail WOW!
Needless to say anything about the products, just check the link on the left "view all watches", they are PERFECT!
Thanks OJ, hope sincerely to do business with you! Thanks Barry for the excellent support and attention when I came by to buy the Panerai!
Thanks Watch-U-Want for the unbeatable prices!
Kon Tsih Wang, Lawyer, South America, April 2011
I've dealt with several Rolex sales over the past few years and some sellers leave you feeling shorted-out. But Barry and the group at Watch-U-Want did an excellent job handling my trade and purchase of a great Daytona.
They swiftly fulfilled the deal and it was just as described.
Paul G., Georgia, April 2011
What a refreshing experience to work with a company and individual that are first rate and actually follow through with everything they say. I recently purchased a panerai PAM48 from Watch U Want and was fortunate to be able to work with Jamie Goldstein.
I found Jamie to be professional,knowledgeable,and courteous. He explained every step of the process until I had the watch in my hands at which time he called to make sure I was satisfied. Watch u Want is a company you can trust to give you the type of service you expect and the quality watch you deserve.
I certainly look forward to working with them again whether it is to buy, sell or trade watches.
Alan Caspi, New Orleans, LA, April 2011
Watch-U-Want is in a class all their own, resounding the true meaning of Customer Service.I typically do not or have not owned a luxury watch simply because I tend to destroy watches due to my personal activity level. From sailing to diving to snorkeling to working on boats, cars, motorcycles, etc. However it was time to get something that could take the punishment.
Apprehensive about my ideas, I spoke with Mr. Tom Sutor, who was extremely knowledgable, patient, and willing to listen to what my concerns were. He discussed, in depth, each piece I was interested in and finally made a recommendation. A recommendation not on price or brand, but on what he felt might best suit my situation and tastes. Ultimately, I chose a piece other than what Tom suggested, nonetheless content with having made a good choice for a beautiful watch. However, seven months passed with Tom's recommendations ringing in my ear, eventually persuading me that he indeed was right in his suggestions. Instead of having a watch I could wear, I had a box on the shelf with a watch in it.
Eventually I called Watch-U-Want, a bit apprehensive again, not knowing how this would result and worried about the loss I may incur for making my earlier decision that I was eventually not content with. Tom Sutor immediately returned my call, remembered my name, recalled our conversations, and again was willing to find a way to return my satisfaction with a genuine regard for my interests as his customer. He worked on an even better deal for an even better watch that I am proud to say I wear every day. I hardly lost anything in the trade other than time, that which I realized later, I should have heeded Tom's recommendations from the first.
Tom, your time and efforts are greatly appreciated and duly recognized. You have made a "Return Customer" of me. I wouldn't waste my time looking at other stores, just to shave a few bucks off of what you might think is a better price. Most of the time there is a catch to the difference in price, and you had better know what your looking for. Tom, and the staff at Watch U Want, has the best pricing, and has shown the willingness to work with you to achieve it. Beyond that, Watch-U-Want's true Customer Service is priceless and their recognition of what a customer is, and that's what brings them back.
Thanks again Tom. The Pam 243 is great!!!
Tyron Benoit, Kenner, LA, April 2011
This was my first timepiece buying experience and thanks to Jaime Goldstein, it could not have gone better. With his help, I was able to acquire my IWC Aquatimer Galapagos Edition. The entire process was quick and easy.
Jaime was helpful and extremely communicative. The product arrived overnight and everything was in order. I'm already looking forward to my next experience.
Thanks again.
M.K., New York - April, 2011
Watch U Want is a distinguished dealer of fine pre owned and new authentic watches.
I purchased a pre owned Cartier Santos 100 XL Chronograph (looks brand new with box, manual, tags...) trading in my Bell & Ross. I worked directly with Tom Sutor who is professional, knowledgeable and very responsive. The transaction from start to finish wiring money, sending my trade in and receiving new watch only took 3 business days from West Coast to East Coast. Watch U Want took care of the freight both ways sending me pre paid shipping documents via email.
My expectations have been exceeded. This is a first-class organization, one that I highly recommend. This is my first time (and not the last) time doing business with Watch U Want. There were no hassles, no delays and no surprises.
I've bought watches from other dealers and will not go back to them after my noteworthy experience with Watch U Want.
Scott Mullan, California, April 5, 2011
Watch U Want is an outstanding dealer of fine watches.
I have purchased a number of Panerai examples with the assistance of Tom Sutor who is highly professional, knowledgeable and responsive. My expectations have been consistently exceeded.
This is a first-rate organization, one that I highly recommend.
Gary Garrabrant, Chicago, IL, April 2011
Hi All -
I purchased an Omega Seamaster Aqua Terra that I had been looking for for quite some time. It appeared on eBay through WatchUWant (eBay ID: Watch-U-Want) and Tom Sutor was my sales rep. I purchased the item & was slightly nervous. However, the Watch arrived as described within 5 days.
Fastest eBay delivery I have ever had & I am located in Sydney Australia!
Stan Hatfield, Sydney, Australia, March 2011
Great service from Sir Tom and the staff. Purchased this Panerai Submersible PAM 25 E and I am very happy and satisfied with the transaction. They even extended their work hours for me considering it was a Friday night !
Thank you again WatchUWant. I will definitely purchase another one from you guys! More Power!
Paul Agtarap, South Florida, March 2011
About three weeks ago I purchased a Patek Nautilus on a stainless steel bracelet. I received the watch a few days after payment was made and it was beautiful. It was just as described...in fact it was better.
When they say that the watch is slightly used, it looked like brand new. A small problem I encountered was the fact, that the bracelet was two links short of the factory bracelet when the watch was bought new. I mentioned this to Tom Sutor, and Watch-U-Want bought two new links from Patek ($185 each) and I received them for free as part of the deal.
What can I say, I got a terrific deal on the watch to begin with, shipment was prompt and when a problem developed, Tom took care of it in a businesslike and professional manner.
Thank you guys, my next watch will be from you!
Hans Heitmann, Chicago, IL, March 2011
I was a bit nervous about doing a watch trade “on the Internet.” But the team at Watch-U-Want could not have been more professional or trustworthy. They gave me a fair price on my trade in, a great deal on my new watch and the process was very secure and easy.
Bottom line -- by doing both sides of the deal with O.J. and his team, I saved time and money and am a very satisfied customer. Also, I had the opportunity to visit their “brick and mortar” operation in Hollywood, FL and was very impressed with the watch selection, security protocols and shipping logistics.
Ty D., Detroit, MI, March 2011
I purchased a timepiece for my wife to celebrate our 15th anniversary. After over two months of research working with Tom and figuring out exactly what my wife wanted, I purchased a beautiful Cartier watch from WatchUwant.
The reasons I highly recommend them is because of price, quality, and excellent communication from start to finish. There were no surprises, except the smile on wife’s face!
R. Primrose, Arlington, TX, March 2011
Dear Jaime,
I have used many different jewelers not just for jewelry but watches of course. Your company and yourself have shown me a level of professionalism that shops like these should have without question. I would definitely say that we would be doing more business together. I thank you for your expertise. I would also like to know if you are Panerai dealers and if you could get me parts? Let me know but all the best in the future. Sincerely,Billy Asaro, Ontario, Canada, March 2011
I was looking for a Cartier Santos Two tone Watch and not only did I locate the best price, the Customer Service provided by employee Jaime Goldstein was excellent!
Jaime would e-mail me with info that I requested immediately. He worked quickly to ship the Cartier and provided me with info needed to track my shipment. Then contacted me to ask if I was satisfied with the watch.
I would refer anyone to Jaime and the WatchUWant company.
C. McCarthy, Granada Hills, CA, March 2011
I had an excellent first encounter at Watch-U-Want with the assistance of Jaime Goldstein. I was looking to trade in 4 watches, and received a better trade-in value than other places I had previously inquired. Within 3 days of our first conversation, I received two watches that were in excellent condition, that I will be keeping for at least the next several years.
Jaime has even contacted me several times after I have received the watches to make sure I am happy with my purchases (I am). I will definitely do business with him again in the future.
R. McDonald, Canada, March 2011
I had a watch of great sentimental value. We all have them but I never wore it. I knew my watch would be a desirable piece for another person. I was offered a very fair price and used it as a trade towards my new Panerai 00359, the pricing for which WatchUWant (Jamie) was the best for.
The watch arrived in just one day....and you know if you buy Panerai from other places it may take weeks, if ever, to get. It was in perfect, new, blemish free condition, just as advertised and delivered with all relevant tags and boxing. Also, the staff follows up to make sure you are happy.
I'm always a bit nervous when I deal with a new company but you don't have to be nervous with WatchUWant. The business model being built here is on excellent pricing and service.
I think you can shop around like everyone should, but even if the price is a little more (and I can't imagine it would be much more, and its likely to be less) here, I would recommend WatchUWant who will do everything they can to keep you a satisfied and returning customer.
Good Luck in your new purchase.
Ray S., St. James, NY, March 2011
Dear Jaime and OJ –
I want to thank you for the truly superb service in the trade + cash deal for my 27C for your 194G. I am very happy to own this watch and look forward to receiving word from you that the new bezel you ordered is in and ready to be swapped.
Jaime, you were nothing less than excellent in this transaction. I had a million questions and concerns, and you were always patient and responsive despite my endless inquiries. I thank you very much for that.
OJ, my friend Eric Nadelson was right about you – you are a consummate professional. I cannot tell you how much I valued your telephone call, your kind partial refund, and the “deal” about ordering the new bezel for my watch. It was a pleasure to speak directly with you and experience your kind of absolutely superior quality service. As a watch collector, I look forward to a mutually rewarding relationship with you in the years to come.
Again, thank you both – very much – for this excellent transaction and I look forward to hearing from you in the next several months with respect to the new bezel.
With best regards,
Richard L. Levenson, Jr., Psy.D., Certified Trauma Specialist, New York, NY, March 2011
Jaime,
What a friendly and helpful person! Jaime sold me the Platinum Rolex Cellinium at the price I wanted. The watch arrived promptly, as promised, no surprises, no dramas, no excuses. Exactly as described. Beautiful piece!
I will definitely deal with this vendor again and have already asked Jaime to source me another Rolex watch. Keep up the good service!
Rafal Pietrzak, Sydney, Australia, March 2011
I come to know about your site via web and received immediate feedback. I got my watch in Portugal in just 2 days!
I am very happy with it! Very professional and frendly service! I'll be very glad to do more businesses.
Thanks Jaime!
Joao Zamith, Parafita, Portugal, March 2011
