Frequently Asked Questions

Help Center

Insurance for full replacement value is included on all shipments of watches and accessories. An adult signature is required to complete delivery of all packages. Please see our WATCH PARTNERS page for details of our preferred shipping partners and insurance providers.
No; our company works out of a secure office building. If you live in the Greater Miami area and wish to see a specific watch or sell your timepiece, please give us a call. We do not see walk-ins, so we ask that you call for an appointment (888-966-8074).

All of the watches advertised on watchuwant.com are guaranteed to be authentic with manufacturer serial and reference numbers intact. Through the course of our 15 years in business, we have never sold a fake watch, even accidentally. Selling even a single fake watch would ruin a reputation we have been building since 2001. Moreover, the authenticity of our watches is guaranteed indefinitely for as long as a customer owns the watch.

Our watches are sourced directly or indirectly from authorized dealers whom we trust and have been dealing with regularly for years. They are, like us, members of the IWJG (International Watch & Jewelry Guild). By dealing only with trusted sources who never deface or remove serial numbers, we ensure that each and every new watch is authentic.

When purchasing high-quality pre-owned watches, we strive to buy only from collectors, especially those with whom our company has a long-term working relationship. Each pre-owned watch we receive goes through a rigorous inspection process and is checked against an authentication database or known counterfeits. Moreover, each watch that is considered for purchase by our company is subjected to the scrutiny of our factory-certified master watchmakers. Please visit our AUTHENTICATION and PROCESS service page for full details of our authentication and assessment measures.

Does watchuwant.com accept trades?

watchuwant.com accepts trades involving timepieces of greater, lesser, and equal value. The difference will be credited toward a client's purchase of greater value than the trade or forwarded in the form of payment accompanying a chosen watch of lesser value than the trade-in. Preliminary trade-in values can be conveyed via phone and email contact, but all timepieces must be inspected, authenticated, and appraised by watchuwant.com's specialist team before ultimate trade value can be specified. Please see our WATCH TRADES service page for full details.

We look for the best deals we can find on quality watches, and have been doing so since 2001; we are well connected. watchuwant.com's experience, network of partners, and economies of scale ensure that we are able to obtain the best prices for inventory and pass the savings to our clientele. We buy closeouts, overstocks, end runs, etc. from stores and factory distributors. We are not an "authorized retailer" of our watches because doing so would restrict us from offering a comprehensive range of brands and industry-leading discounts from retail pricing. When buying a watch pre-owned in "as-new" condition from watchuwant.com, the only difference between us and the "authorized retailer" is that ours are backed by our ninety day warranty versus the manufacturer’s warranty. 

BNIB stands for Brand New In Box. These are watches that come as if they were being purchased from an authorized dealer. This means they come with hang tags, boxes, warranty papers, extra straps, factory stickers, and any applicable tools. In certain cases, watchuwant.com is able to obtain and offer these watches with executed and valid factory warranty cards.

"As-New" is representative of a watch that has neither been taken out of its original packaging nor ever been worn. The watch retains the factory stickers and has almost everything - if not everything - that comes with it when purchasing directly from an authorized dealer.  In certain cases, watchuwant.com is able to obtain and offer these watches with executed and valid factory warranty cards.
Our preferred method of payment is by wire transfer. We also accept cashiers checks, personal checks from repeat customers, Paypal (an additional 3% is added to the purchase price), all credit cards (Mastercard, Visa, Discovery, Amex) and debit cards. You also have the option to use BillMeLater directly on our website.
We need to receive in-house any watches being purchased by our company or which are part of a trade deal. This measure is required in order to put all timepieces through our Quality Assurance process. Once the watch or watches have been received, inspected and the transaction approved, we will forward payment to you within 72 hours, either by wire or overnight check.
We do not ship watches until full payment has been rendered.
Under our consignment program, if your watch sells, we will make payment to you within 30 days after the watch is purchased. Payment will be made either by wire or overnight check.
For any watches returned to watchuwant, we will forward payment within 72 hours following the receipt and inspection of the watch at our office. Payment will be effected either by wire or overnight check.
Our return period is within seven (7) days of the initial transaction. This grace period applies to watches purchased directly from www.watchuwant.com or through our eBay storefront.

Terms & Conditions of Sales

Any and all claims and/or disputes of any kind that in any way relate to, arise from or are in connection with i) any item sold by or listed by Watch-U-Want, Inc. or ii) your purchase or attempt to purchase any item from Watch-U-Want, Inc., shall be governed by the laws of the State of Florida and shall be litigated, if at all, solely and exclusively in a court of law within Broward County, Florida, to the exclusion of any other court where suit might otherwise be brought. Watch-U-Want, Inc. shall not be responsible for any damages other than the actual price paid to Watch-U-Want, Inc. for the item purchased and purchaser hereby waives any and all claims for lost profits or special and consequential damages. Purchaser shall be defined as any person or entity that purchases, attempts to purchase or claims damages of any kind which relate to, arise from, or are in connection with any item sold by or listed by Watch-U-Want, Inc. Watch-U-Want, Inc reserves the right to decline, an offer , or to not sell a particular watch. Watch-U-Want.com will not be responsible, or held liable for any mistakes to listings,misprints, or typos, made by a Watch-U-Want, Inc representative. Watch-U-Want processes payments for purchase and trade watches within five (5) business days of deal details being finalized.


Watch U Want, Inc. sells authentic swiss watches and will trade or buy your used watches. We are not affiliated in any way with Panerai, Rolex, Cartier, Richemont Companies, V.L.G, Watchuseek.com, or any of the brands of watches we sell. Please note: We are not an authorized dealer or distributor of Panerai or any other brands of watches for sale.