Returns & Exchanges
Guaranteed Satisfaction - We want you to be happy and 100 percent pleased with your watch purchase from watchuwant.com. We have built our business around referrals from our most satisfied customers. We stand behind all of the watches we sell and we guarantee your satisfaction. This is not a commitment we take lightly. All of our pieces are 100 percent authentic.
Items that were purchased from our inventory and are not special order pieces may be returned within seven (7) days for a full refund. To receive a refund on non-special order pieces, you must call us to discuss the situation and receive shipping authorization. If an item purchased on a credit card is returned for an authorized refund, the refund will be issued in an amount equal to the original purchase price minus the credit card processing fees that watchuwant.com incurrs in the process of charging and refunding the credit card.
The item has to be in its original condition and inclusive of all packaging, documents, instruments, links, straps, buckles, tags, protective stickers, boxes, and warranties as shipped by watchuwant.com. Items must be returned without blemishes, dings, scratches, or any indication that the watch has been worn or sized in any manner.