Duration and Scope of Limited Warranty
watchuwant.com services every brand name watch sold on our website. watchuwant.com warranties any watch purchased from us for a period of ninety (90) days from the date of purchase to be free of defects in material and workmanship under normal use and service. We also issue a ninety (90) day warranty for each timepiece serviced or repaired by watchuwant.com technicians. The repair warranty does not cover parts watchuwant.com did not service, basic services on quartz watches, and shock damage. If a problem arises with a warrantied watch as a result of watchuwant.com’s work and within the ninety (90) day period following our initial services, watchuwant.com will repair or replace any damaged parts and/or correct the repair execution at its sole discretion.
Omega Service and Warranty Upgrades
Omega watches that are forwarded for Full Service, Preventative Maintenance, and Refinishing services with watchuwant.com are covered for a period of 365 days from the date of the service invoice. The scope of the watchuwant.com 365-day limited warranty is confined to those components and systems specifically serviced by the watchuwant.com watchmaking team. For terms of limitation, please refer to "Exclusions and Conditions," below.
Certain designated watches offered by watchuwant.com are offered with upgraded warranties of 365-day duration from the date of the purchase invoice. Customers are encouraged to discuss the availability and terms of the watchuwant.com premium warranty with their sales advisors prior to puchase. For terms of limitation, please refer to "Exclusions and Conditions," below.
What is Covered?
Watches purchased from watchuwant.com are warrantied against non-working functions and moisture or water damage provided we represent the watch to be water-resistant following the final inspection. For watches repaired by watchuwant.com, we warranty only parts and functions originally serviced by our technicians during the initial repair, crystals excepted.
What is Not Covered?
This warranty excludes “external damage” to the product. We do not cover watches with damage resulting from wear to the watch case, crystal, strap, bracelet, crown, screws, stem, finishes, clasps/buckles, pushers, battery, or any other physical damage to the watch. This warranty does not cover moisture damage if the timepiece is a non-water-resistant model, if the timepiece was not pressure certified by our watchmakers, or if, in the judgment of our watchmakers, the crown or crowns were not properly secured by the owner prior to water exposure. The repair warranty does not cover parts watchuwant.com did not service, basic services on quartz watches, and shock damage.
Exclusions and Conditions
All watchuwant.com warranties are void if the watch has been tampered with, taken apart, misused, abused, neglected, repaired by anyone besides watchuwant.com technicians without written permission, or for other factors not due to defects in material or workmanship. This limited warranty does not cover any damage if there is evidence of excessive wear and tear or if the watch has been used under conditions that exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.
How to Obtain Service
For watches purchased from watchuwant.com, owners are responsible for postage charges and insurance for the full purchase price for shipment to our facility. Send the watch to watchuwant.com along with a copy of the original invoice, a description of what is wrong with the watch, and owner contact information. Our watchmakers will evaluate the watch, confirm the conditions of this warranty are intact, service the watch, and return it to the owner at watchuwant.com’s cost. If the watch was previously repaired by watchuwant.com, the owner will receive a prepaid insured shipping label with which to forward the timepiece to watchuwant.com. The claimant owner must submit the original repair number, serial number, and proof of prior work executed in order to obtain warranty service.
Watch service repair time can vary depending on the watch brand and the specific service concern. Usually, warranty service repairs require six to eight weeks. When a watch service is completed, a shipping tracking number will be emailed to the owner.
Most watches arrive with plastic coverings protecting the face, clasp and band. The coverings should be removed before wearing. Do not leave any watch in extreme temperatures as this could damage the watch and/or shorten its lifespan. An analog quartz watch should not be exposed to magnetism as it may temporarily stop working or keep improper time. Since watches can be soiled easily by sweat or dirt, it is important to keep them clean. Wipe case and band regularly with a soft cloth. A soft cloth should be used on leather straps, but metal bracelets should be cleaned with soapy water. A water resistant watch should be checked regularly and maintained according to manufacturer instructions. Even if the watch itself is water resistant, never wear a leather strap in water.
watchuwant.com is committed to selling high-quality products including brand name products at the best possible price. Each watch purchased from watchuwant.com is covered by a watchuwant.com in-house warranty as described herein.
Each watch is covered from the date of purchase or repair for the period of ninety (90) days. In order to have a watch serviced under warranty, please contact watchuwant.com via email or telephone, and return the watch to watchuwant.com with the information listed under the "How To Obtain Service" section of this warranty.