watchuwant.com Service Department
watchuwant.com is a full-service luxury watch specialist, and “full” means that equal attention is paid to mechanical service. Our commitment to supporting what we sell leads the pre-owned luxury watch industry. Years of in-house investment in world class equipment, watchmaking workshops, a refinishing studio, and master watchmakers ensures unrivaled capability. Personnel certified in Rolex, Breitling, and Omega factory service standards are backed by our official Swatch Group parts account including comprehensive access to Omega watch components and those of other Swatch Group brands. The scope of our watch service department ensures a level of competence on par with factory service facilities.
Each customer of watchuwant.com, whether consigning a watch, purchasing a watch, or returning an old friend for a makeover, can benefit from our industry-leading experience and service resources.
Watch Repair Services
All luxury timepieces require routine maintenance and servicing. The lubrication inside the movement has a life expectancy of only three to four years. Once the oil has begun to break down, moving parts succumb to the effects of friction and can cause key parts to wear down, thereby aging prematurely, damaging key parts, and affecting the accuracy of the watch.
Our in-house, world-class repair department offers unmatched quality in every repair we conduct. Our certified professional watchmakers can correct a multitude of issues ranging from simple adjustments, servicing, installing new watch bands, and minor repairs to completing overhauls and impeccable restorations. We pride ourselves on our ability to skillfully restore and/or service all major brands. In all cases, we utilize only original manufacturer parts.
watchuwant.com employs only the most experienced watchmakers with the highest level of skill and craftsmanship. That’s why, for 14 years, we’ve been known as one of the top stops for watch repair and restoration. We're proud of that record, and we strive to extend it.
Warranty On Watches We Repair
We truly appreciate your business and are dedicated to your continued satisfaction and loyalty. We issue a 90-day watchuwant.com warranty for each timepiece serviced or repaired by our technicians. If a problem arises with your watch during the 90-day period following our initial services, we will repair or replace any damaged parts and/or correct the repair execution. The watchuwant.com repair warranty does not cover parts we did not service, basic service on quartz watches, collision and water damage, or defects and damages due to normal wear and tear.
This warranty does not cover moisture damage if the timepiece is a non-water-resistant model or if the timepiece was not pressure certified by our watchmakers. The warranty is considered void if there is evidence of misuse, abuse, or negligence resulting in damage, including unauthorized service or other factors not due to defects in material or workmanship.
Fine watches, like any other precision instruments, require periodic service to maintain their high performance. watchuwant.com repair recommends that your timepiece be serviced every three to five years.
In order to benefit from this guarantee, you will be required to submit the original repair number, serial number, and proof of work executed. You will additionally need to submit the previously repaired watch to the watchuwant.com repair facility for evaluation by our watchmaker. Should all the conditions of this warranty be met, your timepiece will be resubmitted for prompt servicing.