Testimonials

At watchuwant.com, we take pride in offering a client experience that leads the industry. Like the Geneva Seal on a Swiss masterpiece, customer satisfaction is our hallmark.

But don’t take our word for it; past customers are our best advocates and most effective spokesmen. No other company in the luxury watch industry – new or preowned – can boast the same depth of endorsements from real clients. Most testimonials on watchuwant.com include a full name, email address, and phone number. In the internet age, that’s the ultimate compliment.

Seeing is believing, and there’s plenty to see on our “Testimonials” page. But nothing beats a first-hand experience. Once you’ve lived the watchuwant.com difference, your satisfaction is our reward… but we always appreciate a shout-out!

Extemely Satisfied

I want to let you know Michael Chanti was a pleasure to deal with. I was undecided between several watches, and Michael was not only patient, but he was extremely professional in how he handled our transaction. He provided counsel without intruding, and helped me make a decision with which I'm extremely satisfied. I wouldn't hesitate to call on Michael again, and have already recommended him to friends. Best, Natalio Pincever

Great watch. Good service

The watch was everything I wanted and more and Peter led me straight to it. Thank you so much for a great job.

Telephone: 
0622259425

Ulysse Nardin was perfect!

Purchased a Ulysse Nardin Black Sea, with papers and box. I was a little worried due to the fact the company is on the other side of the world ( I live in the Netherlands ) and never heard of the company before ( seems to be one of the biggest second hand watch dealers ). I had seen the watch in a local dealers shop in the Netherlands, however the price from watchuwant was much better ( even with shipping costs and import fees ). With my online research, I couldn`t find anything bad about the seller. The reviews online are really good. I could not found one bad review that the seller react to, which normally is a good sign the seller takes their customers seriously.
Furthermore I found out the seller has a online blog on youtube which gives confidence the sellers knows what they are talking about and can give guarantees the watch you are buying is real, which convinced me even more. (by the way: if you're a watchgeek its a nice show :) )

The contact went really smooth with Nikolas told me the watch was in mint shape, which it was and payment and delivery went smoothly. Only small point of criticism was that i asked for a review of the watch of one of his colleagues which i never got ( they can make a small movie of your watch and tell you something about it) but like i sad, small point of criticism. Definitely no deal breaker and would definitely do business again if I see something nice!

Overall great price for a great watch and would recommend this seller to future customers :) thanks Nikolas and the rest of the team for the watch.

Telephone: 
8324729313

Great Service and Products

The service and commitment to the overall satisfaction towards the customer was extreme. Niko helped walk me through every step and made sure that I was completed satisfied with the two watches that I purchased. Rest assured that the watch you purchase fro watchuwant is going to be as shown in the photos and basically perfect.

Thanks and I look forward to adding to my collection.

Telephone: 
772-643-5260

1st online pre-owned purchase

I could not have asked for a better experience in making my 1st, on-line, pre-owned watch purchase...
Jason Mane was a pleasure to deal with in this transaction. Eased my concern about buying pre-owned online from Watchuwant, and, knowledgeable about his examples...
The price that we agreed to for this example with a 7750 was very reasonable, had to get it...
He kept in contact with me throughout the process, including after delivery, he called me, to make certain that everything met my satisfaction. Bravo...
Looking forward to my next purchase...thanks Jason.

Great service all around

Let me start off by saying at first I didn't want to buy a Rolex online, there's all these fakes and what not, and well from the beginning Jason just made me feel comfortable with the deal I cross checked previous work done to the watch from authorized Rolex dealers etc. Jason was always there every step of the way to help in anything he could overall I recommand this website as well as there products they stand behind their products 100% which is great. I had a great experience, fast free shipping next day air as well as he option to return it if I did not want it I couldn't have asked for more thanks again Jason.

Telephone: 
516 672 8689

an easy "TIME" at Watch U Want"

The sales staff of which I spoke to a few were always courteous and helpful. My contact,Kane, was a pleasure to talk with. There was never any pressure from beginning to end everything was based on my comfort level. When my watch was delivered I was not happy with the way it fit my wrist.Although I loved everything else about the watch I was not sure if I should return it.Kane said "whatever makes you happy" let me send you a return sticker and you can either return the watch or keep it your decision no pressure we want you to be 100 % happy. When finalizing the price for the watch the owner spoke with me and helped to work out a fair price that I was happy with. I even spoke to Tim their in house horologist who walked me thru the winding and time setting process. By the way the problem i had was based on the fact the leather band was not broken in and so the watch sat awkwardly on my wrist but after a few days of wearing it the fit was much better. To you first time buyers I suggest you give the boys a chance I'm sure you'll be as happy as I was.

Spot On Experience

I recently purchased two watches from WatchUWant as a first time buyer and had a perfect experience. The sales associate, Kane Rawlings, was well-acquainted with the features, movements and various aspects of both time pieces. He answered all of my questions and spent a fair amount of time reviewing all of the features of each watch and their condition. As I went through the process, I became very comfortable with completing a transaction with WatchUWant. The process was efficient, and devoid of typical games that can be experienced when purchasing high-end products from an on-line company. We agreed to a fair price and method of payment for both watches, and the transaction was completed with the watches delivered to my home within several days all-in. Both time pieces were "as described", both in terms of the on-line representation and also what we discussed during the purchase transaction. I enjoyed the experience and would have no issue in using this company again for such a purchase.

great communication and fair deal

Thank you very much for a highly professional process, great communications, and fair price. I will definitely do business with you again, as a buyer or seller.
Cheers!
Eric

Thank you

Thank you for the call earlier today and following up with FedEx. I was able to try it on and the off white face is beautiful and definitely, screams classic Rolex which is exactly what I wanted. I am glad I went for the watch as this was a very good purchase and I am feeling very confident about my choice. I am very happy with the service and quality of this company and your help as well. Michael I want to thank you personally for the customer service and getting it sent priority overnighted to Philadelphia. I also really appreciated the handwritten note from you inside the box. Very professional.. Thank you!!! Best Regards, Philip P. Winicov
Telephone: 
4089810922

Mr.

I've been dealing with Kane last 6 moths on several watches & find him very responsive & customer friendly. He is straight to the point & does his best to satisfy the customer, even if the watch is at the sister store. So he represents the real meaning of Watchuwant & highly recommended.

Telephone: 
206 618-0641

peters help

I want to thank Watchuwant for a great buying experience. Christmas 2016, I purchased a Panerai Radiomir 42mm as a gift for my husband. I would especially like to thank Peter Bell for his assistance and guidance with this process. My husband has a passion for watches and has always enjoyed reading, discussing and collecting watches. Although, I wanted to surprise him with a new watch I was a little overwhelmed by all the choices available in stores and online. I found a model at Watchuwant which he had expressed interest in over the years but since I was not familiar with Watchuwant I was a little hesitant. However, I did some checking and I was assured by the watch community this outfit was one of the good guys. They were absolutely right! Peter was helpful, professional and always courteous and to my relief never pushy. The transaction was easy and fast. After my husband received the watch he liked it, but there was another watch on the Watchuwant website he was more excited about (Panerai Radiomir) and Peter made the exchange completely hassle free. Look forward to more watch transactions in the future. Thanks again! Melissa
Telephone: 
9043773567

Smoothest watch buying experience

The entire experience, from start to end, was smooth and pleasant. I needed a more subtle dress and everyday piece, and I made an inquiry into making a trade with the company. Right off the bat, Nikolas was helpful in guiding me through the process, suggesting what watches would be ideal, and after a lengthy process (due to my indecision as the selection offered here is not just vast, but of high quality and at great pricing) I got a fair deal, and recieved an immaculate timepiece.

Nikolas was a very knowledgeable and patient professional, putting up with me as I was wavering between which watch to get, and eventually helping me to get the perfect watch that met all of my needs.

The company and sales experience exceeded my expectations, and I am not just a customer, I am a happy client that looks forward to forgoing trudging through the murky ebay and trading websites for a good genuine pre-owned watch, and instead getting my next timepieces from the professionals at watchuwant.

Great Experience

I have recently purchased 2 watches from Michael at WatchUWant within the last 2 months. And I have to say that the purchasing experience has been great. I submitted a question during an off time and I got a call back with about an hour later. I was able to get all of my questions answered quickly. The ordering process was easy and shipping was fast. After received both watches, they both were in great condition. In the future when I'm in the market for another pre-owned watch I will first check with WatchUWant to check out which watches they have in their inventory. Really appreciate his professionalism. Regards, J W
Telephone: 
7873668480

Excellent customer service

Excellent experience selling 2 watches. At first I was skeptical about sending my watches for evaluation, but with the help of Kane Rawlings the process was very smooth and professional. I got more money for my watches that any other place I tried to sell them. Kane is very professional and recommend that if you going to purchase or sell a watch, give him a call. I will purchase my next watch from them.

Absolutely Perfect Experience

Absolutely top quality products and service. It was an absolute pleasure working with Watch U Want, specifically Elliot Goldman. They we knowledgable, helpful, honest. Buy here with full confidence that you are getting what you see and more. I'm looking forward to continuing to build my collection and plan to always come back to watchuwant first.

Top of the Class

Absolutely top quality products and service. It was an absolute pleasure working with Watch U Want, specifically Elliot Goldman. They are knowledgeable, helpful, honest. Buy here with full confidence that you are getting what you see and more. I'm looking forward to continuing to build my collection and plan to always come back to watchuwant first.

Love the watch Thanks

When visiting the US on our Holliday over Christmas 2016, we wanted to visit the Watch U Want store that we had found on the internet before traveling from Sweden. Even though it was during Hollidays we got a fantastic service from their staff, and specifically Michael Chanti who sat down wit us in his office showing me lots of different watches from their big assortment of vintage watches for me to try on to see what brand and style I wanted. I picked a nice mens Rolex that they tested and made sure it was fully functional, and I haven't regretted it for a moment. Michael was so patient, charming and very professional. We are very happy with their professional service and would recommend any one to do business with them. Best regards Mia K
Telephone: 
630-248-8851

Jerry Zimmerman

Whenever I am looking to add a watch to my collection I always consult Watchuwant and its extensive video library. Fortunately, while doing my research I discovered they had the exact watch I wanted at a fair, market based price. I needed to sell as watch in order to make the deal work and was convinced that their "fair" price would come at the expense of my trade in value. WRONG!! Eric was great. Very quick response, knowledgeable and straight forward. An hour or so later we had an agreed on trade in price, sale price and the watch arrived the next day. Shipping both ways covered. EASY!! Thanks Eric and Watchuwant!

Telephone: 
6302488851

Mr. Gerald Zimmerman

Whenever I am looking to add a watch to my collection I always consult Watchuwant and its extensive video library. Fortunately, while doing my research I discovered they had the exact watch I wanted at a fair, market based price. I needed to sell as watch in order to make the deal work and was convinced that their "fair" price would come at the expense of my trade in value. WRONG!! Eric was great. Very quick response, knowledgeable and straight forward. An hour or so later we had an agreed on trade in price, sale price and the watch arrived the next day. Shipping both ways covered. EASY!! Thanks Eric and Watchuwant!

Terms & Conditions of Sales

Any and all claims and/or disputes of any kind that in any way relate to, arise from or are in connection with i) any item sold by or listed by Watch-U-Want, Inc. or ii) your purchase or attempt to purchase any item from Watch-U-Want, Inc., shall be governed by the laws of the State of Florida and shall be litigated, if at all, solely and exclusively in a court of law within Broward County, Florida, to the exclusion of any other court where suit might otherwise be brought. Watch-U-Want, Inc. shall not be responsible for any damages other than the actual price paid to Watch-U-Want, Inc. for the item purchased and purchaser hereby waives any and all claims for lost profits or special and consequential damages. Purchaser shall be defined as any person or entity that purchases, attempts to purchase or claims damages of any kind which relate to, arise from, or are in connection with any item sold by or listed by Watch-U-Want, Inc. Watch-U-Want, Inc reserves the right to decline, an offer , or to not sell a particular watch. Watch-U-Want.com will not be responsible, or held liable for any mistakes to listings,misprints, or typos, made by a Watch-U-Want, Inc representative. Watch-U-Want processes payments for purchase and trade watches within five (5) business days of deal details being finalized.


Watch U Want, Inc. sells authentic swiss watches and will trade or buy your used watches. We are not affiliated in any way with Panerai, Rolex, Cartier, Richemont Companies, V.L.G, Watchuseek.com, or any of the brands of watches we sell. Please note: We are not an authorized dealer or distributor of Panerai or any other brands of watches for sale.