But don’t take our word for it; past customers are our best advocates and most effective spokesmen. No other company in the luxury watch industry – new or preowned – can boast the same depth of endorsements from real clients. Most testimonials on watchuwant.com include a full name, email address, and phone number. In the internet age, that’s the ultimate compliment.
Seeing is believing, and there’s plenty to see on our “Testimonials” page. But nothing beats a first-hand experience. Once you’ve lived the watchuwant.com difference, your satisfaction is our reward… but we always appreciate a shout-out!
Hereby I would like to take the chance and thank Nikolas for the exceptional level of service throughout the entire purchase process. He was always available, provided me with the information I needed to know immediately and even gave me further useful tips.
The perfect customer experience and trust was a major push factor that led to my decision to buy a watch online.
The product arrived on time and as described on the website with box and papers and guarantees. It is a beautiful piece by IWC.
Thanks Nikolas and the entire WuW team. You have become my go to watch store.
Smooth and easy to sell my timepiece
This was a great experience, period. I wanted to sell my Panerai as it wasn't getting time in the rotation. I have done eBay before and after PayPal and auction fees and worrying about payment and everything else it is painful. Enter Watchuwant.... They made an good offer and I sent the watch in. They examined it and I had my money less than a week after first contact. I was super worried about sending my watch in, but everything was fine and this sight is completely legitimate. I will buy and sell from them again. Thank you!
1st Time Buying Experience
After doing extensive research regarding the pre-owned market I was set to purchase elsewhere. As that was a foreign transaction it came with a bit of trepidation and I reached out to Watchuwant almost as a last resort as they had a similar item but at a higher price point. Kane Rawlings was very responsive and not only negotiated an extremely fair deal, he also arranged to have the watch overnighted (it was at a remote location) to him for final inspection and then overnighted again to my home. Exceptional service, the watch is gorgeous, and I couldn't be happier. I will definitely be dealing with Watchuwant in the future.
Great purchase experience
When I contacted the company about the watch I wanted their response was immediate and professional. Eric called me and left a message and followed up with an email. Eric is ready and able to provide customer service as required. After agreeing on terms I made payment and the watch was delivered very quickly. Eric provided good contact from start to finish. The watch arrived as described in every regard. The box was well packed. Everything in order. I can't say there is anything that wasn't top rank from this company.
Recently bought a JLC Reverso Ultra Thin Duoface in pink gold from Watchuwant. I was extremely impressed with the smooth and professional service from the very beginning (Eric is excellent). Definitely will come back for future purchases.
I had a great buying experience with Watch U Want this week. I have been looking at buying a Panerai 372 for a while and really wanted to see if there were companies that would be willing to do a trade. I had a Panerai 104 that I was looking to trade for a 372. I came across what I was looking for at Watch U Want. I called and spoke to Elliot Goldman on a Saturday. I explained what I was looking for and that I would like to do a trade. We settled on a price for the deal that day and I sent out my watch on Monday morning ( paid for by WUW ) and Elliot received it the next day. He then sent out my new 372 that same day and I got it Wednesday morning! What a great, easy and seamless transaction. Elliot was very professional. He kept me up to date each day through the process and was just great to work with. I will definitely use WUW again in the future knowing I will be taken care of!
Very Nice Experience
Happy first time customer
Kane Rawlings is great to work with. I started out looking for just one watch, but ended up with two, and I'm extremely happy with both. I was a bit nervous at first making this big of a purchase, but Kane was straightforward and the process was smooth. I'll definitely be back for more.
I must say it was a pleasant experience from start to finish. The communication was great. Watch was better than I could've imagined and fit great! Shipping was prompt. A+ experience for sure. Will definitely do business again.
Great Experience on Zenith
Had a terrific experience with Kane on a new purchase involving an exchange. I received a very fair offer for my watch and a great deal on the new one. Kane was knowledgeable, transparent, and efficient. Overall, a very positive experience from a happy customer.
Phenomenal Customer Service!
I can't overstate how phenomenal the customer service is with WatchUWant! I originally purchased the Omega Dark Side of the Moon and decided to return it for a different watch. We discussed the Carl F. Bucherer and Niko sent pics and listened to my requirements and my desires. He then pushed me towards a GP Sea Hawk II which I really liked. He immediately sent me a return label for overnight shipping and sent me, for Saturday delivery, the GP.
Never once was I pressured or pushed. Never was I made to feel bad for the desire to swap my watch. They even wired the difference back to me within 8 hours. This experience could not have gone better!
Once I received the GP, I noticed the watch was too small for my 8.2" wrist! I contacted Niko and he immediately ordered me an additional link and offered to overnight it to me.
Becuase I was somewhat on the fence, Niko put me in touch with Tim to discuss the GP and it's features to go along with the excellent review YouTube video. What else could I have asked for from this phenomenal team?
Finally, I could find the watch I want on other sites at a nominally lower cost. I firmly believe the customer support experience is well worth the minor difference in price as I get authentication, service and warranty! Finally WatchUWant will be around if the time comes for more service.
Here are the reasons why I feel I received excellent service from Mr. Bell and the company he represents:
After receiving my purchase I noticed a couple of items I felt may need repair.
1. Peter sent me a pre-paid label to ship the watch back to him over night.
2. Each time I phoned Peter he promptly returned my call.
3. After a few days I became somewhat anxious as did not hear anything consequently I called and
was informed that the watch had to be sent to the manufacturer for repair at no charge to me.
4. Watch returned to me a couple of days later in great working order and even a couple of slight scratches were no longer on the watch.
The agent/employee and the company help to their warranty.
I feel Peter Bell is an asset to this company always reflecting respect and a caring individual.
Excellent communication and product
Jason was great as was my transaction with watch U want. He was available and responsive. Helped me trade my watch in for a panerai submersible that is outstanding. Appreciate his expertise and professionalism. Will work with him again.
Awesome products and customer service.
As usual doing business with Watch U Want was a pleasure. Jason was extremely helpful and accommodating. This was my 3rd purchase from Watch U Want and most likely not my last.
1st Time Purchase
I've been looking for a nice watch for some time. But like many others, didn't want to pay full retail. I checked out numerous online dealers, ebay sellers, and grey market dealers. I never felt comfortable with any of them. While doing some research on youtube trying to get used watched buying tips, I stumbled across a video about recommended online pre-owned online dealers. The video recommended Watchuwant and Tourneau. I've been to Tourneau store (Costa Mesa) but was never impressed and found their prices a bit high. So, I took a look at Watchuwant. I found the watch I wanted and spoke with Jason. He was very helpful and provided me all the info (and videos) I needed to feel comfortable about the watch AND the company. I ended up buying the watch and couldn't be happier. The watch is supposed to be pre-owned but the watch arrived in what appears to me to be in NEW condition. A+++ for WatchUWant! I will definitely be buying my next watch from them again. You can't go wrong with these guys. Great prices and great service.
Armin Strom ref.65
Yesterday I purchased a third watch from Watchuwant, and Michael Chanti has handled all of the questions, correspondence and details in all three transactions.
I really appreciate having videos as reference; visual aids make the decision easier, and I like to have details explained.
This Armin Strom ref.65 is stunningly beautiful!!!!
Setting it to my time zone is that extra touch that tells me they care about their clients.
Wonderful Buying Experience from a wary customer
This was my first premium watch purchase and large online purchase. So to say the least...I was very particular about finding a reputable company. Especially after hearing & reading multiple people stress the importance of buying from a reputable company. The last thing i wanted to do is make a very costly mistake just to save a few bucks.
Called late on Thursday evening and was connected to Michael Chanti. I was surprised to learn they take call from home after hours to assist customers. We talked briefly about a specific watch, and Michael committed to get me more information later that night. Roughly an hour later, Michael got bak to me and spent time going over the sales process. I decide to spend some additional time researching watchuwant.com before proceeding. The next day I pulled the trigger and the watch was delivered at my door the following day.
Even though I was hesitant to buy such an expensive item online I had a phenomenal experience and I am completely satisfied with my purchase. Michael was extremely professional, not pushy to make a sale, and very detailed in answering all of my questions. He made sure the watch arrived and that I was happy with the watch.
Very fair prices and very easy to work with. A pleasure to do business with!
Above customer expectation
As a first time buyer, you definitely made it a very pleasant experience. Your company is as advertised one of the most reputable when it comes to pre-owned watches. My purchase went like a breeze from inquiry to payment to delivery. I am one happy customer. I have been buying almost everything online but this one definitely is the best experience.
Looking forward to my next purchase.
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Terms & Conditions of Sales
Any and all claims and/or disputes of any kind that in any way relate to, arise from or are in connection with i) any item sold by or listed by Watch-U-Want, Inc. or ii) your purchase or attempt to purchase any item from Watch-U-Want, Inc., shall be governed by the laws of the State of Florida and shall be litigated, if at all, solely and exclusively in a court of law within Broward County, Florida, to the exclusion of any other court where suit might otherwise be brought. Watch-U-Want, Inc. shall not be responsible for any damages other than the actual price paid to Watch-U-Want, Inc. for the item purchased and purchaser hereby waives any and all claims for lost profits or special and consequential damages. Purchaser shall be defined as any person or entity that purchases, attempts to purchase or claims damages of any kind which relate to, arise from, or are in connection with any item sold by or listed by Watch-U-Want, Inc. Watch-U-Want, Inc reserves the right to decline, an offer , or to not sell a particular watch. Watch-U-Want.com will not be responsible, or held liable for any mistakes to listings,misprints, or typos, made by a Watch-U-Want, Inc representative. Watch-U-Want processes payments for purchase and trade watches within five (5) business days of deal details being finalized.
Watch U Want, Inc. sells authentic swiss watches and will trade or buy your used watches. We are not affiliated in any way with Panerai, Rolex, Cartier, Richemont Companies, V.L.G, Watchuseek.com, or any of the brands of watches we sell. Please note: We are not an authorized dealer or distributor of Panerai or any other brands of watches for sale.