I had a great experience buying my first pre-owned watch with watchuwant. I first called around 9:30pm EST to inquire about the timepiece I was interested in, didn’t really think I would talk to someone being how late it was. A dispatcher took my call and transferred me to Nikolas. Even though he wasn’t in the office he was able to answer all my questions regarding the IWC I was interested in. Nikolas was very knowledgeable about the timepiece and walked me though the whole process. He even gave me his personal cell number if I had any more questions. When I decided to purchase the Watch, it was a smooth transaction. He did everything he said he would do and more. He sent me text updates as well as emails when the package was shipped out and even once it was delivered. I received the watch, and it is as advertised in mint condition, and confirmed by IWC as authentic. This was one of my biggest fears buying pre-owned, receiving an authentic watch. After this experience I don’t see myself going back to buying new again now that I found a company I can trust! Great job and look forward to doing business with them in the future.